Tag: triple zero
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Optus execs face grilling over triple-zero outage
Under-fire Optus executives have copped a parliamentary bashing for their response to a triple-zero outage linked to the deaths of three people. Chief executive Stephen Rue was in the firing line from coalition and crossbench senators for taking more than six hours to tell the communications minister and industry regulator about a massive increase in…
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Baffling reason Optus outage warning was missed
The federal government only learned about Optus’ deadly triple-zero outage the day after it happened because the telecommunications provider sent a notification email to the wrong address. Optus was required by regulation to notify the Department of Communications about the emergency call outage, which was linked to three deaths, on Thursday September 18. The Singapore-owned…
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This is an emergency: More than 500,000 Aussies about to lose access to triple zero calls
The nation’s 3G network is in its final months of operation, with Telstra switching off on August 31, having recently extended its deadline. Optus will shut down from September, while TPG Telecom/Vodafone began its closure in January. Though the end of 3G has been flagged for years, there are up to 530,000 Australians with devices…
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Better late than never, but Australia’s Triple Zero ready for any future issues
Nearly one in three Australians were left without phone and internet services when the telco giant experienced a nationwide outage in November. During the 14-hour event, thousands of emergency calls made to the emergency line triple zero were also unable to go through, putting lives at risk. Communications Minister Michelle Rowland has announced the federal…
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What chance the rest of us when not even Telstra can get emergency numbers right
Vicki Brady has detailed what led up to the March 1 outage, saying the issues started at 3.30am when callers’ locations and phone numbers – or “calling line identification” – was not coming up on calls. Telstra needed those details to transfer callers to emergency services, and so had to switch to its backup process…
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SA jobs boost with new national Triple-0 call centre
The national contact hub will be Telstra’s third in Australia, connecting with existing centres in Sydney and Melbourne. The telco’s Group Executive for Consumer and Small Business, Michael Ackland, said the two established centres received around nine million calls last financial year – roughly 24,000 per day – with the new hub “allowing us the…